Customer Service 101 – Establish Rapport
The term customer service can represent several things in different industries, but there are some fundamental truths we would like to highlight over the next few months for our readers’ review and discussion.
First, we believe we can all agree a positive customer experience starts with effective and honest communication. After all, a customer service representative (CSR) cannot truly achieve customer satisfaction without first gaining a real understanding of its customer’s specific requirements. Of course, before this is possible, a CSR must first establish a rapport that will immediatelly serve as the foundation for honest and transparent dialogue regarding the issues surrounding the customer’s specific needs. By taking the time to establish a rapport, the CSR will greatly reduce the number of errors experienced or misunderstandings caused by industry professionals that attempt to address client concerns without fully exploring the issues surrounding customer inquiries. 
Over the next few months, we will continue to explore customer service tenets as well as highlight DRSWMI’s approach to customer service when partnering with its many business partners. We invite you to join in on this discussion and share your own experiences with CSRs that have both humbled you with their commitment to excellence as well as those experiences that left you dissatisfied and wanting more. We look forward to learning from you.
I don’t know If I said it already but …I’m so glad I found this site…Keep up the good work I read a lot of blogs on a daily basis and for the most part, people lack substance but, I just wanted to make a quick comment to say GREAT blog. Thanks,
A definite great read..Jim Bean
I don’t know If I said it already but …Cool site, love the info. I do a lot of research online on a daily basis and for the most part, people lack substance but, I just wanted to make a quick comment to say I’m glad I found your blog. Thanks,
A definite great read….
Finding customer specific requirements has long been a challenge. In fact, a survey of current automotive suppliers found that a significant number did not know where to go for the latest applicable customer specific requirements. For registrars and end users, this represents a serious problem. How can rules be followed and enforced if they are not readily available?
It is with these challenges in mind customerspecifics.com was created. Here you will find a community to access, share, and discuss customer specific requirements.
Please understand that the content of this site will take some time to develop as we work hand in hand with each of you to build a comprehensive database of the thousands of available customer specific requirements. We ask that you join us in our cause as we attempt to build something great for the common benefit of the quality community.